Below is a list of select publications and presentations organized under the following headings:
Inclusive Design & Accessibility
Digital & Transmedia
Digital Systems & Infrastructure
Design & Creative
Links to slides, video, and publications and are included when possible.
The Idea Museum: Intangible Museum Collections and Dialogic Experience Design
Article published by Museum-iD Magazine (issue 20) on the practical outcomes of delivering an “idea museum” as it affects collections management and exhibition curation, design, and development.
Strategic Analytics for Museum
One of 4 panelists at MCN2016 in New Orleans, demonstrating the potential strategic and integrated analytics holds for cultural institutions in order to make information-based decisions and increase sustainable operations, while simultaneously providing more personalized engagement opportunities for audiences.
Learning From Our Mistakes
One of 4 Canadian museum leaders to participate in the Canadian Museum Association session in Halifax, presenting a failing so that other museum professionals could share and learn from one another.
New National Museum, New Ways of Engagement
Panel presentation at the Canadian Museum Association Conference in Banff, analyzing areas of community, stakeholder, and visitor engagement, from the earliest phases of content development through to exhibition design and development.
Case Study: Canadian Museum for Human Rights – Now Open
An MCN session in Dallas, in which I presented 10 highlights of innovation from the museum design and development project (related to technology). I invited 3 panelists who worked on the CMHR project (1 staff, 2 contractors) from different disciplines to describe and debate the success and failure of the various innovations. It was extremely well received by the audience as a great lessons learned, information sharing event.
At MCN 2012 in Seattle my closing plenary involved recapping the greatest themes of the conference and tying them together into tangible take-aways for the conference attendees.
The Future of Museums
A contribution for the Future of Museums feature of Museum-iD Magazine, issue 10. Published by Museum-iD.
Placing Our Bets: Building a National Museum From Scratch
A chapter published in Creativity & Technology: Social Media, Mobiles, and Museums. Published by MuseumsEtc.
Reaching School-based users with museum digital content: A comparative analysis of new initiatives in Australia and Canada
A paper published by Museums and the Web and a panel presentation at MW2009 in Indianapolis. Panel discussion was moderated by co-author Darren Peacock.
Project Redesign — Engaging Our Audience
One of 3 panelists who will provide unscripted responses to questions on the subject of how a large-scale Web redesign project can affect established workflow and business processes. Canadian Museum Association (CMA) Conference in Toronto.
Engaged Dialogism in Virtual Space (collected in: Theorizing Digital Cultural Heritage)
Chapter focusing on concepts of persuasion and linguistic theory as applied to engagement building in cultural settings. Published by MIT Press available here.
Digitized Cultural Content: Understanding Our Audiences
Conference Workshop – Canadian Museum Association Conference (CMA 2004, Quebec, QC).
Audience Research and Engagement in the Online Environment
Conference Session – Museum Computing Network Conference (MCN 2003, Las Vegas, NV) User Needs and Evaluation session.
Inclusive Design Practices: Strategies and Skills for Museum Practitioners
A 1/2 day hands-on workshop created and delivered as part of the 2017 Canadian Museums Association Conference, with my colleague Gabrielle Trepanier from CMST. I gave a short lecture on best practices, then participants – armed with new knowledge, cheat sheets and set activities – were brought to the exhibition of the Canada Agriculture and Food Museum, to evaluate the program from an inclusive/accessibility perspective. The participants returned to discuss and debate findings, then were grouped to create prototype solutions. Slide deck from the lecture can be viewed here.
The Accessible Museum: Creating an Inclusive Experience For All
Paper published by IAUD (International Association for Universal Design) on the methodology created and employed at the Canadian Museum for Human Rights, and the outcomes of such a methodology.
The Accessible Museum: The Canadian Museum for Human Rights
Presentation at the IAUD (International Association for Universal Design) annual conference in Nagoya, Japan illustrating the approach and practical outcomes of an inclusive design methodology applied to a cultural institution.
Inclusive Design: From Approach to Execution
Paper written for MW2016 in Los Angeles. Was selected as the papers of the proceedings for MW2016 and was also included as one of the top 20 most important papers of the past 20 years for MWXX. Available here.
3D Photoworks & Tactile Imaging
Participated as a guest speaker at the American Alliance of Museums (AAM) presentation by John Olson of 3DPhotoWorks demonstrating the technology and its impact.
Inclusive and Universal Design for All
Lecture to the Winnipeg Regional Health Authority (WHRA) working group on universal design and access.
The Inclusive Museum
Public presentation as part of the Canadian Museum for Human Rights evening public speaker series, presenting the inclusive design approach and innovation at the museum.
The Great Canadian Quest for an Inclusively Rich Experience
Chapter in NAME’s Exhibition Journal (formerly The Exhibitionist Magazine) on the industry leading inclusive design and accessibility practice and innovations I established at the Canadian Museum for Human Rights. Published by AAM (American Alliance of Museums) and available here.
Inclusive Design Panel & Crit Room
I once again chaired the Inclusive Design stream at Museums and Web in Baltimore. Chairing the crit session and hosting the Accessing Smartphones: Mobile for All in Museums presentation, by panelists from Antenna International, Seattle Art Museum, Art Beyond Sight, and Capp UK. Morgan Holzer (NY Public Library) and Sina Bahram (President, Prime Access) participated with me as critics.
Establishing Sound Practice: Ensuring Inclusivity in Exhibitions
The paper was peer reviewed and published by MW and presented at the annual conference in Portland. It can be found digitally at the this link.
As part of a co-presentation/panel titled The Digital Museum: Inspiring Solutions, at the Canadian Museum Association 2017 conference in Ottawa, I gave a presentation on the role digital media and digital technology can play as complement to artefact, scenographic, and typical exhibition design.
Presented Mobile Ubiquity and the Canadian Museum for Human Rights multi-award winning mobile app, at the Best in Heritage conference in Dubrovnik, Croatia. One of 44 featured award winning cultural heritage projects from around the world. Presentation available here.
Building a National Museum’s Media Strategy
An essay on the strategic approach to executing an scalable media strategy to engage visitors and ensure efficient, sustainable operations. Published by Museums Etc. in the book 10 Must Reads: Strategies
Building a Museum from Scratch: Where to Begin, Where to Go, and How to Get There
Presentation at MCN 2012 in Seattle describing the strategic and creative design approaches to developing a national exhibition program from scratch.
Conversations with Visitors: Social Media and Museums
The chapter included in Creativity & Technology: Social Media, Mobiles, and Museums was requested for republication. An updated version was included. Published by MuseumEtc.
Social Media for Social Action
A 30-minute presentation at the Federation of International Human Rights Museums’ (FIHRM) inaugural conference in Liverpool at the International Slavery Museum that explored how social media could be used to instigate social action.
Museums, Mobile Devices, and Social Media – Where are we today and what’s next?
Invited to give a plenary address at this event hosted by Rutgers University and the Liberty Science Centre in New Jersey. My plenary focused on building towards ubiquity and the perspective switch that there is no Web 2.0. I also hosted a panel presentation that addressed “a new kind of museum”.
April 2007 – present
GLAMi Awards Program Member and Judge (formerly Best of the Web)
Judging the Gallery Library Archive and Museum Innovation Awards competition involves determining eligibility, program guidelines, rating criteria, and performing a comprehensive analysis of submissions.
ECMS + ALM
A repeat of the presentation/lecture I gave in Sept 2015 to the ANSM, this time to the Nova Scotia Library Association workshop presentation on the creation of an innovative mixed content management and archive, library, and museum collection management system (Halifax).
Enterprise Content Management For Museums and Libraries
Association of Nova Scotia Museum (ANSM) workshop presentation in Halifax on the creation of an innovative mixed content management and archive, library, and museum collection management system.
Integrating Media – the Full 360°
One of 4 presenters on this topic at the Canadian Museum Association (CMA) conference in Toronto, where I described the rational and concept design of the Enterprise Content Management System that I designed for the Canadian Museum for Human Rights, focusing on why it is relevant for all museums.
The Web + Social Media
I delivered a 2-hour session on how an organization should strategically position itself when considering the evolution of the Web, at the Canadian Museum Association’s annual Museum Retail and Visitor Services symposium in Toronto.
Search Engine Optimization and Web 2.0 Workshops
CHIN was engaged by an organization called the Joint Information Systems Committee (JISC) to share our expertise with their stakeholders. A 3-day workshop on search engine optimization and social media to registered group of 30 people (the workshop was filled to maximum capacity) was held in London, England. While there I also participated in a forum with several other cultural and higher education institutions on the same subject.
3D Artefacts: Enriching User Interaction with Your Collections
A paper published by Museums and the Web and a panel presentation at MW2008 in Montreal on three new imaging technologies we used in projects. Co-authored with 2 colleagues from Canada’s National Research Council (NRC).
Designing a Sustainable Web Site: A Guide for Heritage Institutions
Article – Spectra (Museum Computing Network’s quarterly journal)
The Virtual Museum of Canada: A Framework of Activities for Skills Development and Collaborative Creative Work
Conference Workshop – Museum Computing Network Conference (MCN 2002, Toronto, ON). Wrote and facilitated 1 of 5 chapters titled “The Visual Experience”.
Presentation at the Canadian Museum Association conference in Halifax on digital engagement of a different kind — bridging in-gallery and remote audiences and experience.
User Testing for Dummies, Panel on Mobile, Program Committee
At MCN 2013 in Montreal, I co-hosted a ½ day workshop on user testing and user-centred design methodology. The workshop was sold out. I also chaired a panel on Mobile Technologies used in-gallery, with panelists from MoMA and the Ontario Science Centre. I was also a program committee member for the conference at large.
Building an Interactive Experience
For those who know my work and my perspective, interactive means a lot more than pushing buttons on an interface. My session at the Museum Computer Network Conference in Austin Texas explored what building a truly interactive experience means and how technology can be a great facilitator of the dialogic experience.
Virtual Museum of Canada — The Next Generation
A case study presentation given at the Museum Computing Network (MCN) conference 2008 in Washington. The format involved a short presentation of 10 minutes (on the conceptual and schematic designs of the new virtual museum) followed by a 60 minute question and answer session.
Agora — A Collaborative Virtual Learning Environment
A concept paper published by ACM SIGGRAPH (Association for Computing Machinery’ Special Interest Group on Graphics and Interactive Techniques). Published in August 2007. Accompanying presentation took place at SIGGRAPH’s S2007 conference in San Diego (August 2007) – the world’s largest annual design conference. (link to abstract)
Guest Lecture – BIT Program, Carleton University
Guest lecture to 1st year Information Technology students at Carleton University in Ottawa on my design methodology, and best practices, as well as my personal journey from law to design.
Taiwanese Delegation Presentation
Presentation given to a diplomatic Taiwanese delegation on the design methodology and history of design at the Canadian Heritage Information and the Virtual Museum of Canada (Gatineau, Quebec, QC).
Design, Intention, Engagement
Seminar – ACM CapCHI, (Association of Computing Mechanics, Special Interest Group on Computer Human Interaction, Ottawa Chapter, Ottawa, ON)